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Email: Support@KnowledgeMatters.com |
Toll-Free: 1-877-965-3276 |
Hours: Monday-Friday - 8:30am to 5pm EST |
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Virtual Business Challenge: VBCCentral@KnowledgeMatters.com |
Outside of the US: 1-413-587-9917 |
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Virtual Business Online
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System Requirements | Video Tutorials | FAQa
These products include Virtual Business Sports 2.0, Virtual Business Personal Finance 2.0 and Virtual Business Restaurant. System Requirements The following system requirements are for our Virtual Business online products. If you need assistance obtaining any of the following, please email support@knowledgematters.com. Virtual Business Restaurant and Virtual Business Personal Finance 2.0
Virtual Business Sports 2.0 Virtual Business Sports 2.0 requires one of the following browsers:
Virtual Business Sports 2.0 can be run on any operating system supporting one of the above browsers. These include but are not limited to Windows*, Mac OSX, and iOS for iPad Virtual Business Sports 2.0 requires Adobe Reader. The following hardware is recommended:
Video Tutorials Logging In as an Instructor Configuring Your Course Registering Students Tracking tudent Progress FAQs Registering My students are not receiving an email to confirm their registration. Email filtering systems often will categorize this activation email as "spam". Ensure that the message has not been redirected into a junk folder or other spam directory. Alternatively, please ensure the students are using a valid and active email address. This is required to register their account. Students do not have access to email accounts while at school. Students may register using a Virtual Business specific account. By clicking the checkbox under the email address field the software will automatically generate a username for the student to use. I do not receive an activation email for students accounts. We have removed this step in a recent update. The students may log in at any time without activation once registered. This includes both personal email address accounts and Virtual Business accounts. I’m receiving an error message "Invalid Course Key." Ensure the course key is being typed correctly, this can be verified from the Instructors administration page. If this key is correct, please verify the website location is https:// vb.knowledgematters.com. Our ProSim and VB Products are separate simulations. Logging In Receiving error message stating "The email address does not exist in our records." Please verify the website location is https://vb.knowledgematters.com. Our ProSim and VB Products are separate simulations. If the email is still not accepted, verify there are no spaces in the email address field. Students password is no longer being accepted. Verify the password is being typed with attention to spaces and case sensitivity. You may try typing the password in a document or area that is not covered by asterisks to verify this. The students may also choose the "Forgot your password?" link to reset their password. Alternatively, instructors may reset a student's password from the "View Student Progress" menu. Click on the name of the student to access all of the features. Running the simulation The answers for the question do not match up with my simulation. This is generally caused by one or more previous steps being overlooked. Please verify each step is completed in order to give an accurate answer for each question. Changes that I make in the simulation are not saved. After you make the changes, click on the "Ok" button rather than cancel or the "x" at the top. No matter how much food I buy, it disappears in a day or two in my simulation on Virtual Business - Personal Finance 2.0 This is caused by the electricity bill being overlooked or not paid. This causes the food to spoil. The simulation will not move faster even after clicking the "faster" button. This problem has occurred in rare instances while using Google Chrome. If updating to the latest version of Adobe Flash Player, and the latest version of Google Chrome does not fix this issue, please use another browser. Students are unable to save any changes. Once the student has submitted their work as final, they will no longer be able to save changes or reset their lesson. If you would like to give the student a second chance ,you can reset their lesson from the "View Student Progress" page. Technical Details Simulation cannot save and I’m getting error "2032." Error 2032 is a "stream error." This error indicates a network connectivity issue to our servers. Please check that you have a consistent Internet connection and that our servers are not blocked. Please unblock the following:
Please make sure you’re using an up to date Internet browser. This problem is very common if Internet Explorer 8 or greater is not installed. Also, please make sure that the following web addresses are allowed connection.
Only a blue screen displays once I open the simulation. If Adobe Flash player is not installed, you will only see the background color of the webpage. Please visit get.adobe.com/flashplayer to download the latest version of the player for your browser. Alternatively you may need to ensure your computers have access to fpdownload.adobe.com. |
Virtual BusinessSystem Requirements | Technical Updates | Documentation | FAQsSystem Requirements
Technical Updates The following technical updates are currently available. You will need your CD Key to access the Tech Updates. You will find your CD Key on a green sticker affixed to the outside of the software CD sleeve. If you need help finding your CD Key, please email Support@KnowledgeMatters.com. Virtual Business - Retailing 3.0.4 DOWNLOAD (You must own Version 3.0 to be able to access this update)
Virtual Business – Management 2.0.3 DOWNLOAD (You must own Version 2.0 to be able to access this update)
Virtual Business – Sports 1.0.6 DOWNLOAD
Virtual Business – Personal Finance 1.0.5 DOWNLOAD
Documentation Virtual Business Installation Instructions Virtual Business - Personal Finance Virtual Business - Retailing 2.0 Virtual Business - Management 2.0 Virtual Business - Sports FAQs Purchasing
Installation
Network
Integrating Virtual Business Into Your Class
Running the Simulations
Multiplayer
Can a site license be used for the entire school district? No. A site license is purchased for a specific school and you may use the software on as many computers as you wish at that school. How many computers can run your software with a Lab License? The lab license allows the software to be used on 30 computers simultaneously. It is OK to install the software in 2 labs as long as no more than 30 computers are running the software at the same time. Is your software something I have to buy every year (a subscription)? We currently offer two types of software: online and CD-based. Our online software is a five year license. Our CD-based software has no renewal fees. Are you a sole source provider? No. Our products are also available through our partners, Glencoe/McGraw-Hill and B.E. Publishing. Installation How do I get an activation code? Go to www.knowledgematters.com/activate. You will need your CD Key which is affixed to the CD sleeve in your binder. The CD Key is not the activation code. I just got new computers and need to reinstall the software but I don't have my activation code, what do I do? Call us at 877-96-LEARN and we will look it up for you. How do I install the software? Locally or on a network? The software may be installed locally or on a network. To install the software on a network, simply perform a server installation. Once this is complete, place a shortcut on the client’s machine that links to the network installed executable. This may require mapping a network drive or changing user network permissions. Do you have Mac versions? We currently offer two Mac compatible simulations. These are Virtual Business - Restaurant 1.0 and Virtual Business - Personal Finance 2.0. For our other simulations, there are educators that are running Virtual Business on Macintosh computers using third party products such as Virtual Machine or other virtualization technology. Our simulations will work on a dual booted Windows operating system. What if I don't have the proper .NET Framework version installed? If you are downloading an update for the software you may download the current version of .NET Framework directly from Microsoft update. Network Can this application be used on a Novell network? Yes. What network protocol does multiplayer use? TCP/IP How much bandwidth does multiplayer use? The bandwidth used is minimal (< 1 Mbps) because all graphics are kept locally and only small data packets are exchanged. Does this software work in a Citrix environment? Yes. I'm doing a network install. Does the .NET Framework have to be installed on the server? No. Can I run Virtual Business products with Fortres? Yes. To run a Virtual Business program with Fortres: Make it a privileged application. The executables are: for Virtual Business - Retailing, KMI.VBR3.exe found in (by default) Program Files\KMIVBR3 for Virtual Business - Management, KMI.VBM2.exe found in (by default) Program Files\KMIVBM2 for Virtual Business - Sports, KMI.VBS1.exe found in (by default) Program Files\KMIVBS1 for Virtual Business - Personal Finance, KMI.VBPF1.exe found in (by default) Program Files\KMIVBPF1 Give the application unlimited access to its data files: for Virtual Business - Retailing, *.VBR3 files for Virtual Business - Management, *.VBM2 files for Virtual Business - Sports, *.VBS1 files for Virtual Business - Personal Finance, *.VBPF1 files You may also need to uncheck *.dll under General File Protections or (for Fortes 5.0) Read Only/No Write under File & Registry Settings. For versions not listed above please call us at 877-96-LEARN and we will offer further assistance. Integrating Virtual Business Into Your Class What type of support materials come with the software? Tutorial & Instructor's Manual with solutions. There is also an optional Assessment CD for select simulations. How many course hours should I plan on dedicating to the simulation? Each lesson takes 1-2 class periods (~50 min.) and there are 18 VBPF lessons, 13 VBR lessons, 11 VBS lessons, 12 VBM lessons and 9 VB - Restaurant lessons. The project takes approximately 5-10 class hours. For the *multiplayer competitions, we recommend 5 class hours. *Multiplayer is available for VB - Retailing 3.0, VB - Management 2.0, VB - Personal Finance 1.0 and VB - Sports 1.0. How do I integrate your software into my class? Common methods include using the software: - throughout the semester, say on Friday, to reinforce concepts covered during the week - as a reward near the end of the semester - as a self-paced activity for students ahead or behind in the class Isn't this software affiliated with DECA or FBLA? Retailing, Sports, Restaurant and Personal Finance are each used in an official DECA competitive event and Management and Personal Finance are used for FBLA events. Running the Simulations In Virtual Business - Personal Finance 1.0, I get an error when filing my tax return after selling a mutual fund. This occurs only if you try to sell a fund of which you own zero shares. This problem has been fixed in an update. In Virtual Business - Retailing, my students are ordering baby formula and none is appearing on the shelves. Have the students do a Physical Inventory from the Actions menu. It is likely that a lot of baby formula has been shoplifted. The automatic ordering system doesn't know the units are gone, so it doesn't order more. The physical inventory will correct this. To see how much was stolen, click the Products button and select Stolen Goods. Is a student able to save his/her work? If so, where do they save it? Yes. They save it to the directory of your choice, like they would with a Word document. Multiplayer I'm trying to set up a multiplayer session and don't know what my computer's name is? To find the name of the computer that you will designate as the host: - Windows 8: Mouse over the bottom right corner of the screen, click on Settings, select PC Info - Windows 7: Right click Computer, select Properties. - Windows XP: Right click My Computer, select Properties. Select the Computer Name tab. - Windows 2000: Right click My Computer, select Properties. Select the Network Identification tab. - Windows 98: Right click Network Neighborhood, select Properties. Select the Identification tab. If you are running a non-Windows network operating system, identifying the computer may be slightly different from the above instructions. The instructor can then follow the directions under Multiplayer Competitions in the Instructor's Manual to run a multiplayer session. How many students/teams can join a multiplayer session? - 6 for Virtual Business - Retailing 3.0 - 8 for Virtual Business - Sports 1.0 - unlimited for Virtual Business - Management 2.0 Can I save a multiplayer session and restart it another time? Yes. The host (generally the teacher) is the only one who can save a multiplayer sim. When you restart Virtual Business and open the saved sim, the program automatically knows it's a multiplayer sim and asks for a session name. This can be the same name you used previously or different; just let the students know what it is so they can join in. Can the student set the stop and start time of the simulation? Students may control the stop date of the simulation by using the Run To feature. Some students are making a profit. Others are losing money. Is there a way for me to tell what they did? Yes, the Actions Journal under the Reports menu contains a detailed list of every action they took. I have Windows XP with Service Pack 2 or greater installed. How do I allow multiplayer with Windows firewall on? To allow Virtual Business to run in multiplayer mode with the Windows Firewall on: Click on the Start Menu. Select Control Panel and then choose Windows Firewall. Select the Exceptions Tab. Click the Add Program button. Select all Virtual Business programs. Click OK. |
ProSim
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ProSim - Restaurant has specific support resources included within the product. To use these resources, log in and look under Help Center and/or Documentation. If you can't find the information you need within these resources, please call or email for further technical support. If you are having trouble registering or logging in, please call or email using the contact information below.
ProSim technical support is available by telephone Monday through Friday, 8:30 am - 5:00 pm Eastern Standard Time. Support is also available by email at support@knowledgematters.com. Email support questions will be returned next business day or sooner. TOLL-FREE: 1-877-965-3276 (Outside of the United States: 1-413-587-9917) EMAIL: support@knowledgematters.com System Requirements Minimum Screen Resolution: 1024 x 768 Adobe Flash Player 10.0 or higher Web Browser - Internet Explorer 8.0 or higher - Mozilla Firefox 3.6 or higher - Safari 5.0 or higher Training Individual training sessions for professors are available upon request. Call 1-877-965-3276. Pricing and Ordering Information For pricing and/or ordering information, please call toll-free 1-877-965-3276 |
